Policies

Required Forms

New clients will be asked to complete the Intake and Consent Form prior to their session. The form can be downloaded by clicking the “Intake/Consent” button to the right. It is suggested that the client fill out this form prior to arriving at the session.

Cancellation Policy

Our time together is important. Unless there is an emergency, it is requested that you cancel your appointment 12 hours in advance or pay the missed appointment fee in full.

Lateness Policy

We request that you arrive early for your appointment in order for us to uphold our professional standards of being on time. Clients arriving late will receive the remainder of their scheduled time and will be charged the full amount for the original service scheduled. Clients arriving more than 15 minutes late may be rescheduled and subject to the cancellation policy fee.

Sickness Policy

Jera recognizes that both massage therapists and clients are vulnerable to infections and therefore ask clients to cancel appointments when they are feeling unwell. If a client has any of the following contagious illnesses or symptoms, the massage session needs to be rescheduled: diarrhea, vomiting, fever, chicken pox, measles, mumps, meningitis, hepatitis A, conjunctivitis, rubella, head lice, impetigo, influenza, meningococcal disease, polio, poison ivy, ringworm, scabies, thrush, whooping cough and the common cold. Please also let the therapist know about any other contagious conditions, problem areas or injuries so those areas can be avoided or treated with special care during the massage; these include areas of inflammation, rashes, wounds, bruises, burns, boils, blisters, warts, varicose veins and hernias.

Massage of Minors

Written parental consent is required for anyone under the age of 17 to receive a massage. The consent form can be downloaded by clicking the “Massage of Minor” button to the right. This form must be completed in addition to the Intake and Consent Form.

Breast Massage

For those clients needing lymphatic drainage  or body contouring in the breast area, an additional breast massage consent form must be completed. Texas law requires written consent to perform a breast massage. This form must be completed in addition to the Intake and Consent Form.

Draping

Draping, which is covering the body sections not being worked on with a sheet or towel, will be used in all instances.